Return & Exchange Policy

We are committed to supplying quality catering and event equipment in accordance with the Consumer Protection Act, 68 of 2008 (CPA). (South Africa – CPA Compliant)

All products sold must be of good quality, reasonably durable, and suitable for their intended purpose.

Right to Quality Goods:

Change of Mind (CPA Section 20):

Returns for change of mind are not accepted, except where required by the CPA (e.g. certain online transactions). Where applicable:

Items must be returned within 7 days of delivery
Items must be unused, in original condition and packaging
Delivery and handling costs are non-refundable

Defective or Faulty Goods (CPA Section 56):

If a product is found to be defective within 6 months of delivery (and not due to misuse), the customer is entitled to choose one of the following:

Repair
Replacement
Refund

This choice will be honoured once the item has been inspected and verified.

Any damage must be reported within 48 hours of delivery, with clear photographic or video evidence. Failure to report within this timeframe may result in the claim being declined.

Damage on Delivery:

Incorrect Items Supplied:

If an incorrect item is delivered, please notify us within 48 hours. The item must be unused and in original packaging. We will arrange replacement or correction at no additional cost.

Refunds or returns will not be accepted for:

Used or installed items
Damage caused by misuse, negligence, or improper handling
Items modified or altered after delivery
Clearance or sale items (unless defective)
Custom-made or special-order items

Non-Returnable / Non-Refundable Items:

Orders may only be cancelled before dispatch or production begins. Once dispatched, manufactured, or prepared, cancellations will not be accepted and no refund will be issued.

Order Cancellations:

Refund Processing:

Approved refunds will be processed within 7–10 business days via the original payment method.

sales@rrhomeofdecorsupplies.co.za

WhatsApp Chat +27 760 410 942

LandLine +27(53) 004 0601

BUSINESS HOURS
8am-5pm Monday-Friday.
Saturday Sunday-Closed